Returns & Refunds Policy

The Cambridge Hamper Company prides itself on providing its customers with quality and satisfaction every time. We continually ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect them while in transit. However, if you are not completely happy with your hamper, please contact us within 24 hours of receipt to arrange return. The full value of the hamper less a small administration charge will be refunded on receipt of undamaged, in date, unspoiled, perishable, hamper, missing goods excluding.

Please ensure you take reasonable care of the goods and package them to be returned securely in the original packaging. You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number. Refunds will be issued upon safe receipt of the item. 

Refunds will be made via the original payment method. In the event we have sent you an incorrect item or if the contents have been damaged in transit or the delivery is of an incorrect quantity, please notify us immediately and we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 14 days of taking delivery. 

We will not charge you for the incorrect item though we must have the incorrect item returned before investigating and our only obligation will be to make good any shortage or non- delivery, or to supply and deliver substitute products if your original choice cannot be delivered for any reason, or to replace any products that are damaged or defective or to refund to you the amount paid by you for the products in question. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them.

We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Misplaced parcels or Returned parcels

The couriers are responsible for Goods in Transit but if for any reason the couriers misplace a parcel, The Cambridge Hamper Company will offer you a complete replacement.